Maid Share LLC Terms of Service
All Correspondence phone, Text, email and or any other communication with Maid Share is recorded.
The Maid Share Terms and Conditions serve as a vital agreement between the User/Client and Maid Share, encompassing crucial rules and terms to adhere to. It is significant to note that Maid Share reserves the right to modify these rules without prior notification. To ensure legal compliance, it is imperative that the entire agreement is thoroughly read and understood.
Prompt payment for cleaning services is required upon completion, though alternative payment arrangements can be made, if immediate payment is not feasible. When booking services, it is mandatory to have a valid credit or debit card on file. All cards will go on hold 1 day before your appoinement or on friday for Monday or weekend appointments. Failure to reach the client or inability to process payment/ hold will result in appointment rescheduling and/ or cancellation with fees.
Maid Share is both bonded and insurance. In addition to meticulously verifying the trustworthiness of our cleaners extensive background checks are performed.
All Communication with Maid Share via, email, phone or text message are recorded. Using Maid Share Service you understand and agree for us to record all communications.
Maid Share does not sell or rent your personal information for any reason. None of your communications is used for anything other than internal use and or legal.
Before your Appointment What you need to Do
Valuable and Fragile Items Storage Policy
At Maid Share, we prioritize the safety and security of your belongings during our cleaning services. To ensure the protection of your valuable and fragile items, we kindly request that you store them away prior to the cleaning process. This includes, but is not limited to, expensive jewelry, gift cards, electronic devices, credit cards, antiques, essential identification documents, cash, and any other belongings that are irreplaceable or sensitive.
It is vital to note that while our professional cleaners are highly trained and meticulous, accidents can happen. We understand that some items hold sentimental or financial value, and losing them would be distressing. Therefore, to minimize the risk of any mishaps, we require you to secure these items in a safe place while our team performs their duties.
We would like to emphasize that Maid Share cannot assume responsibility for any valuables that may be thrown out or sustain damage during the cleaning process. Our cleaners possess the utmost professionalism and diligence, but it is essential for you as a customer to take measures to safeguard your belongings prior to the cleaning.
By using our service, you acknowledge and accept the responsibility for protecting your valuables. Maid Share will not be held liable for any potential breakage of items over $100 or loss of items during the provision of our cleaning service. We genuinely value your trust and prioritize the utmost care for your belongings while cleaning, but it is essential for you to assume personal responsibility for these items.
If there are items that are valuable that can not be moved please inform us prior to your appointment. We are not responsible for valuables we are not informed of. Maid Share needs to know the location if it is in sight of the cleaning and will make a note of it with photos before and after. If such mention is not Made Maid Share assumes no responsibility.
Should you have any questions or require further clarification regarding our valuable and fragile items storage policy, please do not hesitate to reach out to our customer service team. We are committed to providing you with the highest standard of service and ensuring your peace of mind during the cleaning process.
Thank you for choosing Maid Share for your cleaning needs, and we appreciate your understanding and cooperation in ensuring the safety of your valuable items.
Recurring Service Vs One Time
Benefits of recurring
With Maid Share cleaning service our recurring service benefits are
Consistent time and spot on our schedule
Same cleaner every time. You will have 2 cleaners in rotation in case your main cleaner is not available.
up to 15% off of our rate.
Customized cleaning packs
Priority Treatment on rescheduling or anything service you may need
Up to 15% off on select extra services
One time Cleaning
You will get whatever cleaner is avaible. You will not get any discounts unless there is a promotion. Same great service just without the discount.
Refusing an initial deep cleaning can significantly impact the quality of the results you will receive from Maid Share. To ensure that we provide you with the best service possible, we require all initial cleanings, whether one-time or recurring, to be deep cleanings.
By declining or misrepresenting the level of service you require and opting for a standard maintenance cleaning instead, you not only compromise the thoroughness of the cleaning but also assume responsibility for the outcome. We, unfortunately, cannot guarantee the desired results in such cases.
Please note that at Maid Share, we also reserve the right to refuse service to any household that has misrepresented their needs. It is important to be honest and upfront about your cleaning requirements to ensure that we can fulfill them effectively. In cases where service is refused after we arrive due to misrepresentation, a 50% inconvenience fee may apply.
if we schedule you for a standard maintenance cleaning as your initial appointment, photos may be required to make the appoinement to confirm the level of service needed. In such circumstances, our cleaner may or may not be able to complete the entire cleaning because they have somewhere else to be and Maid Share holds no responsibility. In such case we ask that you choose which areas to prioritize. While we strive to prevent clients from opting out of a deep cleaning, occasionally, some may slip through the cracks.
If this happens, please be aware that you will be fully responsible for the final outcome. No, recleanings or refunds will be issued because we informed you. The purpose of the initial deep cleaning is to bring your home up to the Maid Share standard, and anyone who refuses this crucial step will be duly noted. It is our priority to maintain the quality of service we offer, and therefore, we retain the right to decline the cleaning if the initial deep cleaning is refused.
Important Notice Regarding Initial Deep Cleanings
Effective immediately, Maid Share is implementing a policy to address the refusal of initial deep cleanings. We want to emphasize the importance of this step in ensuring the best possible service and results for our valued customers.
By declining or misrepresenting the level of service required and opting for a standard maintenance cleaning instead, it is crucial to understand the impact this decision may have. Opting for a standard maintenance cleaning instead of a deep cleaning, you not only compromise the thoroughness of the cleaning but also assume 100% responsibility for the outcome. We, unfortunately, cannot guarantee the desired results in such cases.
Please be aware that at Maid Share, we reserve the right to refuse service to any household that has misrepresented their cleaning needs.. In the event that service is refused after our arrival due to misrepresentation, please note that a 100% inconvenience fee will apply.
For those who schedule a standard maintenance cleaning as their initial appointment, we may require photos to confirm the level of service needed. This is to ensure that we can allocate the right amount of time while still delivering satisfactory results. As With all initial cleanings Overtime Maybe needed. In such circumstances, our cleaner may or may not be able to perform over time due to other commitments. SO, please be honest. In the case that we start a cleaning and do not have enough time we kindly ask you to prioritize which areas are most important to you. Again, Maid Share assumes no responsibly.
While we make every effort to avoid clients opting out of a deep cleaning, there may be instances where mistakes occur. Should this happen, please understand that you will be fully responsible for the final outcome. Regrettably, no re-cleanings or refunds will be issued in these cases, as we have informed you of the significance of the initial deep cleaning.
The purpose of the initial deep cleaning is to bring your home up to the Maid Share standard. We take great pride in maintaining the quality of our service, and thus, we retain the right to decline a cleaning if the initial deep cleaning is refused.
We thank you for your understanding and cooperation in adhering to this policy.
Payment
Maid Share gladly accepts payment in the following forms: Credit or debt Cards.
Your card will go on hold 24 hours before your appointment. If you are declined you will have until 8:00pm the night before to provide a new card. If you fail to provide a valid card for your appointment it will be canceled and you will be charged 50% of the appointment.
Complaints & Re-cleaning
We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service.
Our policy is to proved a re-cleaning for items missed in the initial cleaning should an issue arise. If re-cleaning is refused a refund and / or a free cleaning will can not be issued. Our way is to fix the issue. We want to fix our mistakes not cover it up.
WE DO NOT GIVE REFUNDS. We provide Re-cleanings for items missed and must be completed within 1-3 days of initial cleaning appointment. We DO NOT GIVE FULL RE-CLEANINGS UNLESS THE ENTIRE HOUSE WAS NOT CLEANED.
If your home during your cleaning
If your Cleaner asks you to do a walk through and you walk through and say everything is ok. We take that as a verbal agreement and we will not accept any complaints to the office. If you see something say something don’t be shy. In order to have a good relationship communication is important. We do not know what you like or do not like unless you tell us. Please use your words and do not assume it’s included or not.
If you are not home at the time of your cleaning
If you return and are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of you're cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
We do not provide refunds for service that has been rendered. There will be no exceptions.
HOW OUR RATES ARE CALCULATED
Maid Share Pricing Policy
At Maid Share, we strive to provide transparent and fair pricing for our cleaning services. Our rates are calculated based on the information provided on our Book Now page or during the time of booking, which allows us to estimate the time needed for the cleaning.
We offer both a flat rate and hourly rates, depending on your specific needs. If you are not on a consistent recurring cleaning schedule with us and choose any of our flat rate services, there is a possibility that the estimated time may not be sufficient to complete the cleaning.
In the event that your cleaning takes less time than the estimated duration, no refund will be issued unless you were on a hourly cleaning service (you can not change it after the appoinement). Additionally, the unused time cannot be carried over for a later date or used for any other service. These are estimated time it should take, not definite. Maid Share cleaners are efficient and may get the cleaning done quicker than expected. You can always choose an hourly cleanings before your appointments and at the time of booking if you would like.
On the other hand, if your appointment runs over the estimated time, you will be charged at our current hourly rate. Our hourly rate is calculated in increments of 15 minutes. This ensures that you only pay for the additional time needed to complete the cleaning beyond the estimated duration.
It is important to note that all initial cleanings, Standard cleanings, deep, one-time, move in/out, and seasonal cleanings are based on an estimate for homes of the same size as yours. However, it is essential to understand that the estimated time is just an approximation and the actual duration may exceed it. Therefore, in summary if the cleaning requires additional time due to unforeseen circumstances or specific conditions of your home, you will be charged for any overtime needed to complete the job thoroughly and efficiently.
At Maid Share, our priority is to provide you with a clean and comfortable living environment. We believe in honesty and clarity when it comes to our pricing policy, ensuring that you receive the quality service you expect.
Each appointment and price is calculated for 1 cleaner. If we send 2 cleaners to your appointment your estimated time will be cut in half. However if you request 2 cleaners you will be charged $70 per hour rate for 2 cleaners and will be charged 15 min increments. Either way if you go over the estimated time you will be charged.
In the event a payment arrangement was made and an invoice was sent, Maid Share may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each day the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
A mandatory state service tax will be added to all appointments
Appointment Charges Hold:
72 to 24 hours before your scheduled appointment, we will place a temporary hold on the total amount due for the service. This hold will be processed on the card associated with your account. The hold serves as a precautionary measure to verify the availability of funds and confirm the continuation of the appointment.
Late Cancellation Policy:
If, for any reason, your card fails the hold and we are unable to reach you before 5:00pm on the day prior to your appointment, your scheduled service will be canceled. In such cases, a late cancellation fee will be charged to your account. This fee is intended to compensate our hardworking professionals for the time they planned to allocate to your service.
Collection and Account Blocking:
Failure to pay the late cancellation fee within the designated timeframe will result in the activation of our collection process. Additionally, your account will be temporarily blocked until the outstanding balance is resolved. We understand that unforeseen circumstances may arise, and we are happy to work with you on alternative arrangements if needed.
Office Hours
Our standard office hours are Monday to Friday 8 a.m – 5 p.m. We schedule service 7 days per week. Saturday and Sunday can only be booked by calling and subject to availability.
TIPPING
Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general rule of thumb. If you are happy with your cleaning and choose to leave gratuity, please leave tip at your home on cleaning day (separately from cleaning payments) or you can add it to your cleaning fee.
HEALTH AND SAFETY
Due to health and safety reasons, we are unable to clean up mold, human feces, pest feces (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms. We do ask to be informed beforehand if this may be an issue.
As we are a “green” cleaning service we do not use products with bleach. If there is excessive mold or stains in tile grout, we suggest having the grout professionally re-grouted and sealed. We can suggest companies that provide this service. We also, are happy to use any products you provide.
We do not climb higher than a 2-step ladder. We do use extension poles for higher items that need dusting and cobwebbing.
Cleaning Techs are required to wear closed toed, Masks and non-skid shoes while cleaning. We are able to provide service for "shoes off" households by wearing shoe booties.
To ensure the best quality of service, best rates, and safety of our staff, Maid Share Cleaning uses Company supplies and equipment. However, we are more than happy to use whatever supplies you request us to use.
Things We Do Not Clean
Unfortunately due to health and safety concerns we do not clean the following
• human or animal feces and or urine
• Paint chips in the floors (these need to be scraped we do not scrape floors)
• Litter-boxes
• Mice droppings
• High ceiling vents
Skipped Cleanings, No Shows & Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level.
Cancellations & Rescheduling
A cancellation fee will also apply if you do not cancel at least 72 hours in advance. (See below) We know things happen. However, please conducer the fact that you are blocking a time slot on your cleaners schedule and if you cancel last minute this will leave gaps in their schedules and result in lost of funds. Please be considerate. Same day cancellations will be charged full 100% booking price.
If you need to cancel or reschedule your cleaning service, please give us at least 72 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of 50% of your appointment price will be charged and will be applied to all accounts that are not canceled/rescheduled at least 72 hours before your scheduled cleaning day.
If you Reschedule your appoinement within the 72 hour notice period and then cancel the newly rescheduled appointment for any reason you will be charged 50% of that appointment even if it’s well in advance.
If you reschedule your appointment before the 72 hour notice there will be no fee, if you do in fact need to cancel as long as it’s before the 72 cancellation policy.
If you reschedule/ cancel your cleaning service before 72 hours there will be no fee. However, if you cancel / reschedule after 72 hours you are subject to be charged the cancellation fee.
No Show or We can not get in to the apartment
understand that no show appointments and cleaners not being able to gain access to the apartment will result in a 100% charge of the total booked appointment. We will wait 20 - 30 minutes before instructing the cleaner to go to their next site if we do not hear from you. Refunds will not be given.
Late Show ups to your home
If we come to your home and you are not there and our cleaner has to wait you will be charged from the appointment time. For example, if your appointment 2 hours and begins at 8:00am and you have us waiting for 30 minutes to let us you will be charged from 8:00am even though the the cleaning started at 8:30am. Things happen but our cleaners deserve to be compensated for their time.
If your cleaner has another site to go to after yours and was originally suppose to leave 10:00am but wasn’t able to finish the cleaning due to you being let in late you will still be charged for the full cleaning.
If they stay and finish. you will be charged for anytime beyond the original finish time.
Chargebacks and Late Payments
Any Card charge backs or reversal of a credit card payment that comes directly from the bank for any reason will incur 10% compound interest per day until we get our payment. Any fraudulent claims made against us can and will result in client being sued in Civil court should you fail to refund us our money. Client is responsible for all fees including any lawyers fees, filing fees and interest for each day. A police report will also be filed.
All payments are due same day as appointment. We will provide up to 24-48hours grace period to settle their bill before they are charged a 10% daily compound interest. After 7 days Client may be takin to court and will be responsible for all fee associated.
Valuables breakage and damage
ALL CLAIMS NEED TO BE MADE WITHIN 24 HOURS OF SERVICE. WE ARE NOT LIABLE ANYTIME AFTER THAT. It's bound to happen sometimes. We do our best to prevent it and effective communication is very important. We will do a investigation and if we find we are liable we will proceed as follows: (we deserve the right to deny any claim)
1. Sometimes breakage or damage occurs when there are "booby traps". Those are accidents waiting to happen. We are often handling things that aren't normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for "booby traps". Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will replace up to $100 per breakage or damage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 24 hours of your cleaning. Under no circumstances will we accept any claims after that even if you were not home. Please do not toss any broken items out. As we will will come pick it up. If we find we are liable.
4. If you have valuables that are sensitive to the touch or extremely expensive please let our cleaners know. We will add those items to the do not touch list. We are not responsible for broken or damaged items.
Laundry Damage
If you want us to clean your laundry you are responsible for removing items such as dry clean only sweaters, suits, paints, tees etc. If our cleaner washes any delicate or dry clean only items because it was In the bin or place were you store dirty laundry we will not replace the item. It is not our responsibility to sort through and make decisions on what should and should not be washed. Please keep dry clean only items in one section and laundry separate. Please separate your delicate items yourself.
Service Limitations
a). We do not climb higher than a 2-step ladder
b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster
c). If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Maid Share, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Entry to Homes
Maid Share has three different options to choose from so that your cleaners have entry into homes. We will discuss arrangements of how to access your home before your first service.
1). Client may opt to not give a key to the company and be home on their day of cleaning. The client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Clients generally provide a copy of the house key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges). We will install a small coded company lockbox in a discreet location on the exterior of the home for the key. We are not able to keep a copy of the key as we cannot guarantee the same Tech each visit.
We strongly recommend and provide free of cost a coded company lockbox that can be installed in a discreet location on the exterior of the home. That way, there will be no incident of missing hide a keys, forgetting to leave the door unlocked, etc.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Maid Share from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued
Schedules are always confirmed via email before initial service is started. Please note that Monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. Please add the cleaning schedule to your calendar as we are not able to give courtesy reminder calls each time.
CLEANING TECHS
There will generally be 1 – 2 Cleaning Techs assigned to your home after the First Time Clean. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit for non recurring service. For recurring service you will have 2 cleaners in rotation.
Price Increases
Maid Share reserves the right to adjust client rates at any time. You will be notified 5- 10 days prior to any price increases.
Employee/ COntractor Solicitation
When entering into an agreement for services with Maid Share, you agree not to solicit for hire any staff member introduced to you by Maid Share for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $3,500 payable to Maid Share immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated. Failure to pay will result in civil court filing to collect.
If you solicit our cleaners and something happens. Maid Share has no obligation to help you in any investigation and we are not liable. We Stand behind our cleaners when they work with us but once they leave us it is no longer our business.
Any cleaner who soclits and or accepts soclititation will be fired from our platform immediately. We do not release any personal information about cleaners unless you work with us and pay the fee before hand.
Digital Media
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Except if we have to show proof of appoinement, to defend ourselves, in any legal matter or in a court of law. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we may contact you directly before doing so. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, and so forth. If we decide to use any exterior images of your home, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy. Using our service you understand you are giving us constant to use your images (as long as they do not show faces). If you wish not to have us use your images please email. Info@imaidshare.com prior to your appoinement.
Our policies are designed to help minimize risks. we will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
To ensure the best quality of service and best rates, Maid Share Cleaning uses only Company supplies and equipmentPlease do not hesitate to give me a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life's most expensive possession your home.